Blue Cross Blue Shield Association is a federation of 35 separate health insurance companies that provide coverage to more than 106 million people across the United States. Blue Cross Blue Shield of Michigan (BCBSM) is the largest insurer in the state.
The IT Practices Team at Blue Cross and Blue Shield of Michigan (BCBSM) needed to improve their communication and Agile approach. Covalent deployed a team of expert Agile coaches to streamline projects and support business initiatives by implementing and fine-tuning BCBSM's Agile project management.
Using Covalent's Agile methodology, the IT Practices Team reduced task project cards by over 400% in eight months and exponentially increasing their overall capacity, allowing them to take on additional projects and implementations.
By following new Agile practices recommended by Covalent's coaching experts, BCBSM saw a 75% reduction in resolution time for priority issues on their production platforms. This process improvement removed department silos, increased throughput, and cross-functional team support.