Blue Cross Blue Shield

Blue Cross Blue Shield Association is a federation of 35 separate United States health insurance companies that provide health insurance in the United States to more than 106 million people.

Engagement Overview

Blue Cross and Blue Shield of Michigan (BCBSM) needed to improve their communication and Agile approach. A team of expert Agile coaches was deployed to streamline projects and support business initiatives by implementing and fine-tuning their Agile project management.

Solution

BCBSM was able to apply the Agile mindset to sunset old technology. This adoption process reduced task project cards by over 400% in eight months, increasing the capacity of the IT Practices Team exponentially. This allows BCBSM to work on additional projects and implementations.

Business Impact

By following new Agile practices recommended by our coaching experts, BCBSM saw a 75% reduction in resolution time for priority issues on their production platforms. This process improvement removed department silos, increased throughput, and cross-functional team support.

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